Who we are
This website is operated by [Proprietor name], trading as Nagina, a sole proprietorship registered in India with GSTIN [GSTIN] and located at [Full address], Jaipur, Rajasthan, India. In this policy, “we”, “us” and “our” refer to that business. This policy explains what personal information we collect, how we use it and the choices you have.
Information we collect
- Order information: your name, billing and shipping address, email address, phone number and the items you buy. We need this to process, ship and support your order.
- Account information: if you create an account, your login email and a securely stored password, plus your order history.
- Messages: the content of emails, WhatsApp messages and contact form submissions you send us.
- Technical information: your IP address, browser type, device information and pages visited, collected through server logs and cookies.
We do not collect or store full card numbers. We do not knowingly collect information from anyone under 18.
Payments
Payments are handled by third-party processors such as PayPal, our card payment provider and, for customers in India, UPI and bank transfer through our bank. These processors receive the information needed to complete your payment and handle it under their own privacy policies and security standards. We receive only confirmation of payment and limited details such as the last four digits of a card.
How we use your information
- To process orders, arrange shipping and customs paperwork, and issue invoices, including GST invoices where applicable.
- To reply to your questions and provide customer support.
- To prevent fraud and protect our business, including verifying high-value orders.
- To send you updates about new stones, only if you have opted in. You can unsubscribe at any time.
- To meet our legal and tax obligations in India.
Sharing your information
We share personal information only with parties that help us run the business: courier companies such as DHL, FedEx and India Post (name, address and phone for delivery and customs), payment processors, our website hosting provider, and our accountant for tax purposes. Where a stone is sent to a gemmological laboratory at your request, the laboratory may receive your name. We do not sell or rent your data to anyone.
Cookies
Our website uses cookies that are necessary for the shopping cart, checkout and login to work. We may also use analytics cookies to understand how visitors use the site, and these are only set with your consent where required. You can block or delete cookies in your browser settings, but the cart and checkout may not work without essential cookies.
Data security and retention
We use reasonable security practices and procedures as required under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Our site uses HTTPS encryption, and access to customer data is limited to the people who need it. We keep order and invoice records for as long as Indian tax and accounting law requires, currently at least eight years, and delete other data when it is no longer needed.
International transfers
We are based in India, and your information is processed in India and by service providers who may store data in other countries. By placing an order you understand that your data will be transferred to and processed in India.
Your rights
You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Depending on where you live, you may have additional rights under laws such as India’s Digital Personal Data Protection Act, 2023 or the EU and UK GDPR. We will respond to requests within 30 days. We may need to keep certain records to meet legal obligations.
Contact
For questions or requests about your personal information, contact our grievance officer: [Proprietor name], [email], [Full address], Jaipur, Rajasthan, India.
Changes to this policy
We may update this policy from time to time. The version published on this page is the current one. Last updated: [date].